Insert the next recovery disc when prompted. Follow the on-screen instructions to complete recovery. Skip to main content. Tip If you ever decide to upgrade your office equipment and sell off your Gateway computer, using the recovery disc is a way to erase your business data but retain a usable, salable computer. References 1 Gateway: Accessed 20 February Taylor, C.. How to Use a Gateway Recovery Disc. Small Business - Chron. Make sure to start holding it as soon as the computer restarts.
This will load the "Advanced Boot Options" menu. Select "Safe Mode with Command Prompt" from the list of options. Some files will load and after a moment you will be taken to the command prompt. Open the System Restore utility. The command is a little different if you are using Windows XP. Windows 7, 8, and Vista - Type rstui. Select your restore point. A list of available restore points will be displayed along with the time and date as well as a brief summary of why the point was created.
Try to select a restore point from before your computer started having problems. You can see the points that Windows feels aren't as relevant by checking "Store more restore points". Wait for the restore process to finish and your computer to reboot. The restore process may take several minutes to complete. You will receive a message when Windows starts informing you that your system was successfully restored.
Remember that any programs you installed between now and the restore point you selected will need to be reinstalled. Be careful, as one of those programs may have been what was causing the problem! I can't get into the "Advanced Boot Options" menu. This is typically the case if you're using a Windows 8 computer, as it often boots too fast for you to access the menu.
How to Create Gateway System Recovery Disk?
Open the Charms bar in Windows by swiping it from the right side of the screen or moving your mouse to the lower-right corner of the screen. Click the Settings option and click or tap on "Power". Hold Shift and select "Restart". Your computer will reboot into the Advanced Boot menu. I don't have a restore point that fixes the problem. If you don't have a restore far enough back, or none of the restore points fix the problems you're having, you'll likely need to complete reset the laptop back to factory settings. See the next section for instructions.
Backup your data if possible. Performing a factory reset on your Gateway will erase all of the data on the hard drive, so backup your data if you have important file you need to save. Click here for some tips on backing up your data. If you can't boot into Windows, you can use a Linux Live CD to gain access to your files and copy them to an external drive. Click here for instructions on creating a Live CD , and click here for instructions on using it.
Plug your laptop into an outlet. The factory reset process may take a while, and losing power in the middle can cause serious problems.
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Make sure it's plugged in before continuing. Reboot your computer and press. You may need to press the keys a couple times in order for them to register. This will load the Recovery Manager. If prompted by the Windows Boot menu, press Enter. You will be asked several times to confirm that you want to proceed. Starting the restore will erase all of the data on the disk and then reinstall Windows and the programs that came with your laptop.
The restore process can take up to an hour to complete. There's an option to keep user data and restore the computer, but this is not recommended on the chance that some of that data is what's causing the computer to not work properly. Create your account and start using your computer. Once the restore process is complete, the laptop will act as if it has been turned on for the first time after you purchased it. You will be prompted to create a Windows account and configure your personal settings.
I can't access the Recovery Manager. If you've previously formatted the hard drive, or have installed a new hard drive, you won't have the recovery partition anymore. You'll need to use a recovery disc, or a Windows installation disc in order to wipe the computer and reinstall Windows. See the next section for instructions on using one of these discs. Restoring the computer doesn't fix the problem.
If you've completely wiped the laptop and reinstalled Windows using the factory reset process and the problem still isn't gone, the cause is likely a hardware component. Installing a new hard drive or installing new RAM are both fairly straightforward processes, and may be able to fix your problem. You may need to contact Gateway for factory service if these don't help. Locate your recovery disc if possible. Laptops often require a variety of specific drivers, and using the recovery disc is the easiest way to make sure that these get reinstalled when you reset your laptop.
If you can't use the Recovery Manager because the recovery partition is gone, try to use the recovery disc. You can order new recovery discs from Gateway.
Gateway Recovery Disks (Windows XP Professional SP1A) (2004)
Find or create a Windows installation disc if you can't get a recovery disc. If you don't have a recovery disc for your laptop, you can use a Windows installation disc to wipe and restore your laptop. You will need a disc for the same version of Windows that's currently installed.
If you're using Windows 7 and have a valid product key, you can create a disc here. If you're using Windows 8 and have a valid product key, you can create a disc here. Reboot your computer and repeatedly press F For Gateways, this is will open the Boot Menu. Repeatedly press this key as soon as the Gateway or Acer logo. Change the boot order. In order to use a recovery disc or install Windows from the disc, you'll need to set your computer to boot from the disc drive before the hard drive. The Boot Menu will allow you to change the boot order.
Save your settings and reboot. Make sure that the Windows installation disc or USB drive is inserted. Press a key when prompted.